Refund Policy

Last updated: 4th November 2024

Welcome to Nottingham Winter Wonderland (hereinafter referred to as the “Website,” “Site,” “We,” “Us,” “Our”). We value your trust in our services and products and strive to provide clear terms for all purchases.

No refund policy

Due to the nature of our events, all tickets, reservations, and other products offered through this website are non-refundable under any circumstances. All sales are final, and no exceptions will be made.

Before completing a purchase, please review your order carefully to ensure accuracy. We will not be liable for products or tickets purchased by mistake, and we do not offer exchanges, returns, or redelivery for incorrect or additional items purchased.

In the event of unforeseen circumstances that may impact our events, such as extreme weather, or other circumstances beyond our control, no refunds will be issued but you would be offered to move your booking. By purchasing products through our website, you acknowledge and agree to this No Refund Policy and accept that all sales are final regardless of any alterations or cancellations.

Contact us

For any further clarification regarding our No Refund Policy, please write to us at customerservice@nottinghamwinterwonderland.co.uk.