Below is a list of our most frequently asked questions. Click the headings below to skip to the section you need:

General Enquiries
Getting Here
Ice Skating
Ice Bar
Sur La Piste + Altitude
Contact Us

General Enquiries

Yes, there are male, female, and disabled toilet facilities on site for Winter Wonderland visitors to use, if you have trouble finding them, please speak to a Member of Staff onsite.

We encourage you to leave your furry friends at home, Winter Wonderland can get very busy and isn’t the best environment for them. However, they are welcome in any outside area. Assistance Dogs are welcome in any of our venues, however you might want to dress them appropriately for the Temperature of the Ice Bar.

Nottingham Winter Wonderland is mainly cashless. Our bars and attractions accept the following payment methods only:

  • Maestro
  • Mastercard
  • Visa
  • Visa Electrons
  • Visa Vpay
  • Apple Pay

The payment methods used within the market are at each individual trader’s discretion so it may not match the list above.

If you have lost a belonging at Nottingham Winter Wonderland, we can’t guarantee its return, unless it has been handed into a member of staff.

If you have misplaced one of your items either ask a member of staff on site, or email us at


It’s advisable to book your attractions’ tickets in advance of your visit at or you can check our availability online on arrival.

Please note, we operate a cashless system and accept no cash payments.

We recommend that you bring your booking reference number / QR code in order to get access to what you’ve purchased. This can be on your smartphone (it doesn’t need to be printed)

On arrival at your table, have your smartphone camera at the ready. This will allow you to scan the QR code, bring up the menu and order your drinks. When it comes to checkout, add your own unique code, to use the deposit you’ve already paid.

Booking Deposit

Your booking deposit forms your minimum spend for food and drink. If you do not spend all of your deposit, unfortunately this money is non-refundable.

You have been emailed your booking confirmation, if you can’t find it, we can resend your booking information here >

We do accept walk-ins, however to guarantee your slot, we highly recommend pre-booking tables in all of our winter bars in advance as this will ensure there is space.

To guarantee your slot and beat the queue, we highly recommend pre-booking ice skating in advance as this will ensure there is space and allow you to make the most of your time at Winter Wonderland.

On all our attractions we allow carers to go free of charge, excluding the Ice Bar providing identification is shown on the day. If you purchase a concession ticket and then the carer ticket will be provided on the door, there is no need to book this ticket online.

Yes you can purchase tickets from our ticket office on site depending on availability.

We offer a 10% blue light discount on all attractions. This is only redeemable when booked at our ticket office onsite, with a valid blue light card.

Visit our getting here page for more information.

Tickets will be emailed to you as a PDF attachment.

No, Nottingham Winter Wonderland is completely free to enter and you will not require a ticket. However, we do recommend pre-booking attractions as these are subject to availability.

Yes, we recommend pre-booking your tickets to ensure entry to the event.

You can add tickets to your booking by simply booking another ticket for the same slot via our website. If you have any issues or additional questions please reach out to our customer service team at

If you haven’t received your tickets, please check your spam folder or contact our customer service team here:

If you are running late, please contact our customer service team as soon as possible here:

Prices vary depending on the day of the week and time of the day.

Tickets can be purchased on the day, but availability is not guaranteed and we recommend pre-booking to ensure entry.

Yes, a carer can accompany you. They will be required to provide proof of their role as a carer.

Yes, we do offer student and concession prices.

Concession prices are available for senior citizens, students and those with disabilities.

If you need to reschedule your booking, then please contact our customer service team and they’ll be able to assist you.

We have a no-refund policy. You are able to exchange your tickets as long as there is availability for the time and date you are requesting.


You can bring a carer with you onto most of our attractions. For the Ice Bar, you’ll have to book tickets for them as this runs to a limited capacity and we can’t ensure there will be space for additional people.

Most but not all of our venue is accessible, if you have specific requirements that you would like to discuss, please reach out to us on 0115 697 6061

Yes, downstairs in the Sur La Piste there is an accessible toilet for our guests to use.

Yes, assistance dogs are welcome throughout the majority of Nottingham Winter Wonderland.

Whilst the Ice Bar is located on the ground floor, the floor inside is made up of small stones. Therefore we cannot describe it as wheelchair accessible.

Yes, both the Ice Rink and the Sky Skate Ice Path and wheelchair accessible. Access to both would require assistance.

Yes, we have a lift up to the first floor so all guests can experience the magic of winter wonderland.

Getting Here

Please click here to view our contact us /getting here page.

Ice Skating

Yes, skate aids are free to use but numbers are limited and work on a first come first serve basis. Only for children height 1.2 Metres and below.

No, skate aids can only be used on the lower rink.

Our ice on both the Sky Skate and Ice rink are both real ice.

Yes, there is a limited number of lockers and work on a first come, first serve basis.

Yes, skates are included in the price.

Yes, you can bring your own ice skates.

Whilst we do not recommend this, we ask that you seek advice from your medical professional. If you do wish to skate then this will be at your own risk.

The ice rink will still be open if it is raining.

Yes, children under the age of 4 are not permitted to use the ice rink or skate path.

Over 9s can go on the Ice alone as long as they are confident skaters

Each session lasts for 1 Hour and 15 Minutes, this includes a minimum of 1 hour skating and a 15 minute resurface. Please note the resurface could take place during any time of your session.

Our family tickets will admit 2 adults and 2 children OR 1 adult and 3 children. You will only receive one QR code for all 4 people.

We do have sky skate access via ramp for those in wheelchairs. One concession ticket also grants the entry of one carer with a valid carers ID.

You must go to the ticket office within the Winter Wonderland to get the carers ticket.

Yes, standard skating admission includes access to both the Ice Rink and the Sky Skate Ice Path.

Ice Bar

Standard tickets are for entry to the Ice Bar and 2 drinks. The premium ticket includes entrance to the Ice Bar, 2 drinks and 1 glass of prosecco

We strongly recommend that all guests bring their own coats and gloves for the Ice Bar, however, there are some available to use onsite.

The minimum age for the Ice Bar is 5 years old.

Whilst the Ice Bar is located on the ground floor, the floor inside is made up of small stones. Therefore we cannot describe it as wheelchair accessible.

Sur La Piste + Altitude FAQ

Yes, you can order via QR code and your food and drinks will be brought to your table.

Vegan and vegetarian options are available. There are gluten free options available but it is not a gluten free kitchen therefore we cannot guarantee that there will be no cross contamination.

Yes, for the first time we have a lift up to the first floor so all guests can experience the magic of Winter Wonderland.

Contact Us

If the answer to your question isn’t in our frequently asked questions or you need additional clarification from the team, then please contact us on 0115 697 6061 or via email on